Call Centre / Customer Service

Account Manager

Full Time

As an Account Manager, you will harness personality, commercial acumen and people skills to lead a team of approx 3-4 people. You’ll be responsible for ensuring that the team achieves targets and that the company has strong long-term partnerships with all managed accounts.

Embracing our team values of positivity, determination and outstanding customer service, you will source the best accommodation and negotiate competitive rates while also managing business from existing accounts, developing new business streams from within those accounts and building relationships with our network of international property partners.

Your role

You will work in Account Management – the largest and liveliest team at SilverDoor Apartments – to manage client accommodation requests over the telephone and via email, providing an efficient and thorough personalised service which caters to our clients’ needs. The clients handled by the Account Management team are predominantly large companies who send employees on business trips around the world. Ensuring these clients are impressed by the quality of our service will be a vital aspect of your role. You will be given opportunities to visit properties and attend events with our partners and clients, and over time you will progress to developing new clients of your own.

The ideal attributes

  • Business Development experience
  • Account Management experience
  • Experience working within a Travel Management Company, Hotel Booking Agency or Relocation Management Company
  • Strong communication skills
  • Strong leadership skills
  • Excellent verbal & written English

Who we are

We are the world’s leading provider of corporate serviced apartments. Working directly with over 1,500 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 200,000 apartments in over 980 cities across 97 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across five offices in London, Lancaster, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. Having been listed in the Sunday Times 100 Best Small Companies to work for, we make sure our people are rewarded for their hard work and look forward to coming to work each day.


Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, such as a recreation room where you’ll find a pool table, darts, air hockey table and table football. In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year-round for everyone to enjoy – including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue.

Other benefits include

  • Competitive salary
  • Company healthcare, including a retail discounts scheme with over 1,000 retailers and health club concessions offering gyms and health clubs at discounted rates
  • Incentive trips – both national and international
  • Cycle to work scheme and an annual railcard loan
  • Your birthday off work

Employment Type Permanent

Advertiser Type Agency