Hospitality & Tourism

Activity Manager – YHA Ilam Hall

Full Time

Permanent Activity Manager

Rate of Pay: £10.06 per hour

Live In or out (Staff accommodation available at £57.40 per week)

Hours – 25 – 42.5

YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. A job with YHA could see you behind a bar 20 metres from the shore of Windermere or changing beds in an 800-year-old castle. And you’ll have plenty of time to make the most of these amazing places in your spare time. Whether you’re an urban explorer, countryside rambler or a seasoned surfer, there’s a YHA for you.

But we’re more than just unique buildings in spectacular locations – YHA is also a charity. By working for YHA, you’d be helping improve access to life-changing travel and adventure.

As a YHA employee you’ll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

Activity Manager skills and experience:

Our Activity Manager leads a team of staff to deliver on site activities. At YHA Ilam Hall the activities we deliver include; team challenges, local walks, orienteering, environmentally focused activities and various crafting and problem-solving evening activities. For this role there is a requirement to work flexibly including evening and weekends and the successful candidate will play an active part in the delivery of weddings and private functions.

Proven ability of, or able to demonstrate, management of teams, preferably within a similar environment.

Previous experience of working within the hospitality industry and able to demonstrate knowledge of current tourist industry standards

Evidence of recruiting, mentoring and developing others

Knowledge and understanding of YHA and its customer base.

Proven ability to manage high-pressured environments, where there may be significant peaks in workload demands.

Understanding of software management systems and/or proficient in basic computer skills.

Good numeracy and literacy skills.

Highly developed verbal and written communication skills.

Higher-level Instructor qualification or relevant proven ability in events/conferencing/function management.

Current working knowledge of health & safety procedures, preferably within a similar industry.

Activity Manager role responsibilities:

To devise, co-ordinate and manage the delivery of all activity packages including; functions, packages, conferences and other special events.

Review and respond to customer feedback

Support the use of YHA’s booking system to generate income and maximise profitability for the YHA.

Drive all sales and business opportunities, actively encourage and promote sales activities and initiatives within the team

Conduct team meetings and performance management reviews to develop the capability of the team and individuals, ensuring success is recognised and celebrated.

Ensure compliance with all Health & Safety regulations with specific responsibility for writing, maintaining and reviewing activity and related risk assessments.

Deputise in the absence of the Manager and provide support to other hostel functions where necessary.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture, and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity, and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing, and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form.

If you require any assistance to submit your application, please email: (url removed)

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications

Keywords: instructor, outward bounds, outdoor education

Employment Type Permanent

Advertiser Type Agency