Full Time

As Operations Firm Liaison your role is to complete all admin task in relation to firm and customer queries. Driving a positive customer experience and helping to achieve our departmental quality standards.

You will work with the Quality Team as part of the wider Operations team to support your internal colleagues, customers, and our panel firms. You will be responsible for completing all admin task in relation to firm and customer queries. You will also be responsible for completing any SAR or transcripts requests and dealing with any customer or firm complaints. All these tasks will require a good eye for detail and extensive customer service skills.


Business and Operational Support
Inbox management
Trustpilot Management
MI production
Chase Management
Exception reporting and feedback
Partnership and Business Model Audits
Panel Portal management
Reception Phone Line Management
Incoming and outgoing post
General admin – SAR/Transcript requests

The ability to organise and prioritise required tasks effectively, whilst working under pressure taking time management into consideration
Excellent decision-making skills
Excellent communication skills at all levels, verbal and written
Desire to work using own initiative whilst being an effective team player
Proven commitment to excellent customer service and complaint handling
Experience of general administrative duties and working to defined procedures
Experienced in decision making aligned with business criteria

Approachable and collaborative
Curious to challenge status quo
Driven to succeed
Passionate to deliver an excellent service
Unified, working together for the same purpose
About National Accident Law:

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law

Location: Kettering
Contract Type: Permanent
Salary: £18,500 per annum
Hours: 37.5
Benefits: Competitive

May also have experience in the following: Senior Paralegal, Legal Assistant, Fee Earner, Legal Executive, Personal Injury Law, Legal Secretary, Personal Injury Lawyer, Legal Administrator, Solicitor, Lawyer, Personal Injury Solicitor, etc.

Ref: (Apply online only)

Employment Type Permanent

Advertiser Type Agency