Accounting

Claims Handler – Subsidence

Not Specified

Claims Handler – Subsidence

Based in Tonbridge

£24,000 to £26,000

Our client based in Tonbridge are looking to recruit a Claims Handler within their Subsidence team.

You will be responsible for providing full lifecycle claims handling and act as the primary customer contact in managing a portfolio of Subsidence claims.

Job role:

* Advising policyholders on general queries and insurance claims issues for subsidence and underground pipes claims

* Building policyholder confidence by developing rapport through effective communication.

* Validating each claim against policy coverage.

* Taking a methodical approach to each claim and working through the processes with each policyholder

* Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file.

* Arranging for payment to be made within authority levels.

* Managing a portfolio of claims through prioritising by individual circumstances from set up to settlement.

* Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.

* Performance of basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team.

* Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder.

* Negotiating settlement of claims both verbally and in writing.

* Assisting with overflow calls during peak times where necessary.

* Constantly seeking improvements in how we deliver excellent customer service.

* Ensuring that SLA’s and KPI’s are met and maintained consistently.

* To continuously demonstrate the company values and embody this through all work practices

* Provide input to the development of the business including system, process and supplier management

Skills needed:

* Minimum of 2 years’ experience in an insurance Subsidence Claims Handling role or another claims handling role

* Excellent communication skills – demonstrated through written, oral and personal engagement with customers, experts, clients and professional bodies.

* Excellent organisation, planning, personal management and prioritisation skills.

* Self-confident, inner brief in his/her own abilities and the Trinity claims proposition and values

* Excellent analytical skills, distil data from many conflicting sources (expert reports, customer opinion, surveyor report) to form a claim strategy and engage it.

* Accuracy and attention to detail

* Excellent organisation and time management skills

* PC literate with good administrative skills.

For more information please contact Charlene at Hills Consultants

Employment Type Permanent

Advertiser Type Agency