Call Centre / Customer Service

Customer Care Agent

Not Specified

The Launch Group are looking for passionate Customer Care Agents to work for Concentrix on behalf of Scottish Power.

Do you want to join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent?

If so please read on…

About the role

We are currently recruiting for Customer Advisors to join us working on behalf of leading energy & smart technologies provider Scottish Power.

We have several different roles available within Customer Services, Sales & Complaints and one of our team will discuss these with you to ensure you are recommended for the role that best meets your skillset and experience.

Whichever role you go into your focus will be on building relationships with our customers, ensuring that they feel looked after and valued while making sure they leave each interaction happy with our communication.

What’s in it for me?

· Salary of £19,010 per annum, with earning potential up to £22,500 OTE

· Full Time permanent roles working from home

· 40 hours per week, over 5 days with various shift patterns falling between 8am-8pm Mon-Fri and 8.30am-4pm on a Saturday

· Fantastic career development opportunities with 84% of our managers promoted from within along with potential career moves into other sectors such as our Training, People Solutions, Quality Recruitment teams

· 20 days’ holiday (increasing with each calendar year of service) plus 8 bank holidays

· Company pension, health & dental care plans

· Online discounts for major high street brands and restaurants.

· A comprehensive training programme

What do I need?

· The ability to deal with potentially vulnerable customers, handling such cases with extra care and sensitivity

· Decent IT skills, able to utilise multiple systems at a time

· A passion to provide an excellent level of Customer Service

· Attention to detail and problem solving skills

· Excellent communication skills

· Must be able to provide reference details to cover the last 2 years

We are…One Team. One Company. One Concentrix.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If you have any questions please call The Launch Group on (phone number removed)

Employment Type Permanent

Advertiser Type Agency