The standard working pattern would be 37.5 hours per week.
Salary is Basic £16320 (with Bonus £21320) they are bonused on KPI’s achieved and can be up to £500 a month
We are seeking to build a series of high-performing, passionate and hardworking teams of Customer Service Representatives to join us on our journey of growth and expansion into the European market.
You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all of your interactions whilst delivering the best possible customer service, whether on the phone, by email or by chat.
Serve clients in our contact centre on different products and questions on their bookings;
Solve the problems for clients via Call, Chat and Email;
Handle clients problems with empathy and patience in a goal-driven environment;
Work as part of a high-performing team, supporting and helping colleagues when required;
Attend regular team huddles;
Keep up-to-date with latest promotions and initiatives;
Read, understand and follow the Company Policies and Procedures;
Assist in ad hoc assigned projects.
Key Qualifications and Experience
World class customer service skills and experience.
Strong communication skills in English, both verbal and written;
Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
Proficient typing abilities.
Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
Ability to listen and build rapport quickly;
Conscientious and diligent approach to work;
Completer-finisher with a good attention to detail. Desirable
Ability to touch-type;
Flexible approach to working;
Passionate about travel!If this is something of interest apply online today
Employment Type Permanent
Advertiser Type Agency