Customer Service Administrator

Not Specified

Berry Recruitment has registered an exceptional opportunity that has just arisen to join our client based in the Harwell area as a Customer Service Administrator on a permanent basis.

Role: Customer Service Administrator
Location: Harwell, Oxfordshire
Hours: 35 Hours (Monday – Friday)
Salary: £17,500 – £18,000 per annum
Benefits: Generous Holiday Allowance

The purpose of the role is to provide great customer service, administrative support and specialist knowledge to members and customers; being the first point of contact for member applications, renewals, ordering of products and services including National Gift Vouchers and general enquiries all received via phone and online.

Key Responsibilities:

Processing new participants in the gifting schemes; receiving and processing customer orders for the schemes, through our CRM database and automated systems in readiness for picking, packing and distributing directly and through a third party fulfilment company.
Sorting, validating and processing the voucher redemption claims daily, through our CRM database and automated systems in adherence to the agreed service level agreements.
Responding to member, prospect, consumer and other stakeholder queries and requests efficiently and in a professional and timely manner, whilst being thorough and offering a one contact resolution wherever possible.
Recording the details and outcomes onto the CRM database to maintain records and reference data.
Account management of a defined number of members; making contact with them at various times of the year to ensure member satisfaction is maintained, liaising with the member support team as required.
Support with outbound calls as required, promoting specific products.
Supporting the Services Supervisors with the processing of member applications, collating information as required for approval by the Board or Council.
Complete administrative support for all current and future initiatives as required, including data set up, recording and invoicing.
Dealing with queries and complaints in a professional manner, referring complainant to the Complaints Policy and Procedure where required and liaising with key individuals as required.
Escalate to the Services Supervisor where required.
Providing administrative support for the annual subscription renewal process, including processing payments and carry out functions to maximise prompt payment.
Following organisational process and procedures to ensure member expectations and agreed service level agreements are met.
Managing and protecting member and customer information in accordance with policy and data protection legislation.
Undertaking such other duties, commensurate with the responsibilities above, as may from time to time be required by members of the management team.

Candidate Specification:

The ability to work as part of a team, support colleagues and promote excellent team spirit
Commercial awareness of the value aligned to products and services
Experience of working in a customer facing environment
Effective written, verbal and electronic communication skills
Strong administrative, organisational and time management skills
An eye for detail with the ability to multi-task, work well under pressure and within a small team
IT Literate with demonstrable knowledge of MS Office including Outlook
Educated to A Level standard or equivalent Desirable Knowledge, Skills and Experience required:
Experience of working with a customer database and/or finance system

If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher at the Oxford Branch. We look forward to hearing from you.

If you do not hear back within five working days, unfortunately you have not been successful with your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Employment Type Permanent

Advertiser Type Agency