Call Centre / Customer Service

Customer Service Assistant

Not Specified

Customer Service Assistant

£21k – £22k per annum & Company bonus

Chelmsford

Full Time/Temp to Perm

Job Purpose

This is primarily a customer focused role with some other tasks included to develop knowledge of the business and market. Day to day tasks will include processing orders through our CRM system, sourcing stock, dealing with incoming customer enquiries, pricing and competition analysis amongst others.

Key Responsibilities

Ensuring the company websites are maintained by working closely with marketing.
Meet or exceed Service level agreements set by management.
Processing new incoming enquiries.
Liaise with internal departments to facilitate the above. This will include Marketing, Operations and Finance.
Adhere to the Companies’ requirements for maintaining CRM and other systems.Background and Skill

Good attention to detail
Confident phone manner
Strong attention to detail
Ability to perform in a busy environment

Employment Type Temporary

Advertiser Type Agency