I.T. & Communications

Customer Technical Support

Not Specified

The Company:

· A printer and convertor of barrier and laminate film products is looking for a Customer Technical support to join their team.

Job Title:

· Customer Technical Support

Territory:

· Home Based role with UK & Ireland Travel

Job Description of the customer technical support:

· This position is a field-based role and involves significant customer interaction and problem solving at the customers premises

· This is a 6-month temporary role

Key Responsibility of the customer technical support:

· Troubleshooting technical and quality issues at a customer’s premises

· Working closely with company sites to fully implement any corrective actions and ensure customer satisfaction following issues

· Working with the sales and technical teams for New Product Development and assist with new product line trials on customers’ and/or machine manufacturers’ packing lines.

· Working with machine suppliers for packaging lines to optimise performance

· The above responsibilities will also apply to film supplied to the UK and Ireland from other company sites, as such this role will be part of the wider European Field Technical Service (FTS) team

Person Specification:

· Ability to work autonomously

· Problem solving and analysis

· Professional approach

· Proactive

· Keen eye for detail

· Committed to improvements

· Excellent communication skills, both verbal and written

· Ability to prioritise multiple assignments

· Calm under pressure

Skills & Experience

· Experience of working with packaging lines preferred (i.e. HFFS, VFFS, Lidding, Vacuum lidding, Pouch Filling)

· Experience of plastic packaging preferred

· Experience of working autonomously

· Strong computer literacy skills, including a high proficiency in MS Office including Word, Excel and other Microsoft Office programs

Salary:

· Up to £41,000 pa depending on experience plus car

If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking for, please contact us on a confidential: or apply via the website…… click apply for full job details

Employment Type Temporary

Advertiser Type Advertising Agency