Desktop Support Engineer, Norfolk

Not Specified

Desktop Support Engineer

The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Desktop Support Engineer to join their busy Computing and Information Services department.


The NBI Partnership provides an exciting and stimulating multidisciplinary environment in which to work. Set in 230 hectares of parkland, we are an equal opportunities employer with a comprehensive benefits package to include; competitive starting salaries, free parking, defined contribution pension scheme, generous holiday entitlement and excellent recreational and leisure facilities.

The role:

The successful applicant will join the team providing first and second-line computing support to the computer users of the Norwich Bioscience Institutes (NBI). The post holder will be working mainly on second-line work predominantly with Microsoft Windows PCs and their applications, but Apple Mac, Linux and mobile devices are also supported. The post-holder will take part in covering a first-line Helpdesk on a rota basis.

The ideal candidate:

The ideal candidate will have in-depth knowledge of Windows 10 and understand the internal workings of PCs. An Edexcel Advanced Diploma in ICT/Computing Degree (or equivalent) would be advantageous. As this is a customer facing role, the successful candidate must be able to present a positive image of themselves and the Partnership, communicate clearly and take responsibility for addressing colleagues requests and following through to resolution.

Additional information:

Salary on appointment will be within the range £25,315 to £30,875 per annum depending on qualifications and experience. This is a full-time post offered on a permanent basis.

For further information and details of how to apply, please click the ‘apply via website’ button or contact the Human Resources team on or quoting reference .

Applicants must have the right to work in the UK as we do not hold a Sponsorship Licence.

As a Disability Confident employer, we guarantee to offer an interview to all disabled applicants who meet the essential criteria for this vacancy.

The closing date for applications will be 10 August 2020.

Employment Type Permanent

Advertiser Type Agency