Hospitality & Tourism

Entertainments Team Manager – Rockley Holiday Park

Full Time

Role Purpose
The Entertainments Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime

The Entertainments Team Manager supports the Head of Activities in delivering the Park Entertainments proposition, delivering an outstanding guest experience, whilst ensuring all Health & Safety Requirements are met. Accountable for the quality of the entertainment delivery on park, monitoring product standards delivery by the team, and implementing quality control processes.

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training
Takes ownership of shift and service delivery ensuring all team are guest obsessed
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members

Manage all, Cash Procedures and Cost Controls in the department.
Ensures all staged and non-staged events are fully risk assessed and in-line with the brand guidelines.

Expertise
Has a thorough knowledge and understanding of the management and tasks for own department
•High energy with a passion for entertaining
•Passionate about delivering an exceptional guest experience
•Proven ability to plan and co-ordinate activities and events
•Able to prioritise and deliver to deadlines
•Ability to cope under pressure with the flexibility to adapt to change

The benefits of working with us:

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn £300 or more when you refer a friend to join our great team
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

Employment Type Permanent

Advertiser Type Agency