Sales & Marketing

Export Solutions Account Manager

Full Time

Job title: Export Solutions Account Manager

Location: Corby

Role type: Office based

Employment Type: Full time

About the role

To provide a best in class customer service experience to all Export customers by demonstrating and driving a high-performance culture managing a portfolio of global customer accounts. To promptly and efficiently process export customer orders paying close attention to compliance regulatory requirements that will ensure goods can be shipped in a timely and efficient manner to a global customer base. The right person must be comfortable working in a team environment and be experienced in handling and processing customer export orders.

Key accountabilities:

Establish and build strong relationships with all Export Solutions customers across multiple global territories, including Distributors and Operating Companies in complex markets
Work with customers in all relevant global markets to understand local export compliance, regulatory and customs requirements
Work closely with all distribution partners to ensure shipments to all export customers have customs and import documentation appropriate to the country of ultimate destination (sales invoice, certificate of origin etc.)
Process all customer export orders promptly, accurately and efficiently, keeping customers informed of expected shipment date, maintaining close contact with the customer at all stages of order processing
Establish and maintain close working relationship with other departments within the business Supply Chain, Sales, Finance and other Customer Services teams
Resolve customer enquiries on export order delivery status
Work with Distribution partners and freight forwarding companies to resolve any documentation queries on delayed/held shipments
Build knowledge by attending appropriate Export awareness courses
Establish new process improvements using Continuous Improve to improve the customer experience.

What we’re looking for

Demonstrable success of delivering best in class Export customer service experience
Export order processing experience
Trade Compliance knowledge and understanding
Demonstrable ability to work under pressure; self-motivated with ability to be a team player
A collaborative team player across a business with fast moving, customer driven markets
Strong Microsoft Excel skills
Highly numerical & analytical
Working knowledge of SAP
Understands the needs of our target customers

We are RS Components part of the Electrocomponents Group

Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.

As a FTSE 100 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide

Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At Electrocomponents you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.

Are you ready to explore the possibilities?

Employment Type Permanent

Advertiser Type Agency