Call Centre / Customer Service

Head of Operations

Not Specified

City Plumbing are recruiting for a strategic, forward thinking Head of Operations to assist development within our Energy Efficiency and Electrical divisions.

This role is critical for the growth in the above divisions. These are exciting times as we continue to innovate and develop new and better ways to interact with customers and become a market leader in the field of electrical and renewable energy. As a part of the senior leadership team, you’ll need to ensure we become dominant in the market by creating a seamless customer journey and experience.

We believe that people work at their best when they understand the role that they play in the business, understand their purpose and have meaningful dialogue with their managers to enable them to become the best versions of themselves. As a leader you will be responsible for engaging your direct reports and their teams through regular meaningful conversations, building trusting relationships and establishing and creating connections between the overall business and function objectives and their own objectives.

Key responsibilities:

Collaborating with key stakeholders in the Sales and Operations functions to ensure that we create an aligned approach to our Electrical and EE proposition through branches and embed initiatives, targets and knowledge through pro-active communication and feedback.

Develop, monitor, and analyse key metrics for the day-to-day performance of the proposition through branches to ensure that we are on track to meet business objectives.

Creating a great environment for our Electrical managers through the development of a culture of affiliation and a sense of belonging.

Ownership of the People strategy for Electrical Managers to support enriching and stretching roles for our Electrical Managers. Including ownership of Recruitment and Onboarding strategies to support and develop Electrical Managers as part of our new branch growth plans

You’ll need to be a natural leader, your role will include inspiring others on our plans as we lead in the industry and engage our colleagues. Influencing decisions needs to be at the forefront within the business meaning that you’ll need to transform ways of thinking and working.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Our ambitious future plans mean that you are joining the business at a really exciting time – having recently been part of a sale process you would be joining City Plumbing Supplies (CPS) at a really exciting point in our journey to becoming a standalone business, independent of Travis Perkins.

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits & Cultural Environment;

Family feel, extended family policy including maternity, paternity & much more

Mental Health First Aiders, let’s be there for each other

Discount platform including savings and money back to numerous retailers

Savings on driving lessons, phone bills, gym memberships and more!

Life assurance

A company that lets you grow and encourages development

Striving to create an environment of inclusion so everyone can be their true self

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. #BelongWithUs

Employment Type Permanent

Advertiser Type Agency