Call Centre / Customer Service

Inbound Call Service Advisor

Not Specified

Job description
Looking for a new job, or a change in direction? Or maybe you’ve just left education and are at the very start of your career?
Firstsource may just have the job for you!
We are recruiting for inbound customer service advisors for one of our key accounts – a leading UK bank – at our Wavertree Call Centre.
It’s a fast paced environment with a great atmosphere, and some great onsite facilities. Read on to find out more.

The detail
You’ll be right at the forefront in helping people with their banking queries so we’re looking for someone with a strong service ethic and a passion for people.
We’re looking for a can do attitude and a desire to learn and grow. People development is important at Firstsource and starts as soon as you join us.
No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you’ll hit the ground running!

What will you do?

You’ll work 37.5 hours per week. We’re a 7-day operation with flexible working hours typically between 7am and 11pm.
You’ll work onsite at first, but with potential for some homeworking once training is complete and key performance metrics have been met.
You’ll take calls from customers with queries on their bank accounts, taking ownership to resolve them at first point of contact or escalating as required.
You’ll deliver a great customer experience which will be measured by customer satisfaction (NPS), and you’ll work as a team to achieve collective quality targets.
Who are we looking for?

Someone with a positive attitude and a good way with people.
A good level of computer literacy, combined with the ability to write clear and accurate notes to keep customer records up to date.
A quick learner who is adaptable to changes processes and procedures.
Someone with drive and enthusiasm to see things through to completion – be it a customer query or an ad-hoc task.
Great communication skills – written and verbal – you’ll be talking to lots of people!What’s in it for you?
In addition to a competitive salary, we also offer a great working environment in which you can flourish – right from day 1! On top of this we also offer:

Company pension
21 days’ holiday – increasing 1 day per year of service up to 25 (plus 8 days’ bank holiday allowance)
Health Shield Healthcare plan. This includes cashback on lots of day to day medical expenses such as prescriptions, dental care, eye care, and physiotherapy; alongside specialist consultations, hospital benefits, and an Employee Assistance Programme too.
Overtime and bonus incentives
Refer a Friend scheme – earn £500 for each successful referral (qualifying probation period applies)
A perks and discounts scheme
Learning and development opportunities to help you progress in your career
About Firstsource
We are a leading provider of outsourcing solutions for a range of global companies in banking and Finance, Communications and Media, Energy, Healthcare, and many other diversified industries.
We are a fully inclusive company who employ people from diverse backgrounds without prejudice of race, religion, sexual orientation, physical or mental disability.
We have strong ethics in relation to the environment and climate change and are continually working towards ways of reducing our carbon footprint.
We are a publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 26,000 people across the UK, US, India and Philippines

Employment Type Permanent

Advertiser Type Agency