Government & Defence

IT Shift Commander TRS IV

Full Time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking an IT Shift Commander TRS IV based on their customer site in Preston, this is a Full-time, permanent role to start ASAP. Covering 12-hour shifts, the role is paying up to £36,000 per annum depending on experience

The Command Centre is a 24*7 team operating in shift Rota’s of 4 on 4 off 12 hour shifts and is required to rotated between days and nights.

Hours: 12hour shifts, either 07:00 – 19:00 / 19:00 – 07:00 or 06:00 – 18:00 / 18:00 – 06:00 on a rota basis ie: 2nights on, 3days off then 3days on, 2days off

Summary

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.

Responsibilities

Initial management escalation point for all support groups within the command centre
Manage ServiceNow tickets by priority and workload to ensure contract SLA’s are met, tickets updated, and customers informed of progress
Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications
Facilitate Continuous Service improvement
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support groups

Desirable knowledge / experience:

Monitoring Tools
Ticketing Tools – ServiceNow ideally but not critical
VMware vCenter
Windows Server
RedHat
Windows Desktop

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead a team of people in the day-to-day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.

Employment Type Permanent

Advertiser Type Agency