Insurance & Superannuation

Operations Manager

Full Time

Do you have Operations Manager experience within the Insurance Industry? Are you passionate about managing teams to be their most successful as a contact centre Operations Manager? Would you like to work for this growing Insurance business as an Operations Manager, leading a team to ensure the best possible service to the client? If yes, Pure Recruitment want to hear from you!

Position: Operations Manager (Client Delivery Manager)

Location: Cardiff

Salary: £30,000 pa + annual bonus based on performance

Hours: Full time, 35 hours per week

Contract: Permanent

This is a great opportunity for an experienced Operations Manager with an Insurance background to join a highly successful insurance company who offer the following great benefits:

  • Regular Monday to Friday office hours
  • A friendly caring environment
  • Generous holiday allowance
  • Healthcare
  • Company pension
  • Childcare vouchers
  • Access to free parking on a rota basis with discounted NCP parking too!

The job of an Operations Manager will involve the following main duties:

  • Overall responsibility for delivery of operational and customers service requirements
  • Lead and manage a team comprising a Team Manager(s) and Technicians, including delivery of the 121 framework
  • Ensure all qualitative and quantitative goals are set and achieved including productivity, utilisation, SLAs/KPIs, and ET
  • Implement, develop and continually review processes, ensuring they remain effective and efficient
  • Ensure an appropriate and up to date governance framework is in place and applied covering areas such as complaints, PI, regulation, data, licensing and authorisations
  • Lead and manage client operational interactions and meetings
  • Facilitate, contribute and support the client audit process including pre audit prep, the audit itself and audit debrief/review
  • Ensure client forecasts are understood and modelled in order to ascertain accurate resource requirements for the operational teams to which they are attached
  • Remain aware and informed of regulatory changes, ensuring these are applied appropriately in order to maintain the service for the client

For your application to be successful for this Cardiff based Operations Manager role, your CV should demonstrate the following:

  • Experience of managing managers and teams within a contact centre at Operations Manager level
  • A background in Insurance (ESSENTIAL)
  • Experience of managing performance in a highly regulated and busy contact centre environment

So don’t delay, send your CV today to Pure Recruitment to apply for this fantastic Operations Manager role in Cardiff. Alternatively call Pure Recruitment Cardiff on the number below.

Employment Type Any

Advertiser Type Agency