Operations Support Coordinator

Not Specified

About us

Within Dyson’s Contact Centre, we’re clear in our purpose:
“We are the voice of Dyson’s customers. We effortlessly solve their problems and remove all barriers.
We do this because we care about our customers to an extraordinary degree and believe our service should be as uniquely engineered, distinctive and enriching as our technology.”
This role supports our Owners, ensuring that we maintain the high standard of owner experience as we do across all other channels.

About the role
Effectively support and resolve Dyson customer queries regarding orders and returns
Engage with Dyson owners to ensure they receive the level of service they need and expect from Dyson via telephone, email and face to face
Support our Service Workshop function by answering calls and emails regarding our customers machines
Support our Service Reception function by dealing face to face with our owners and assisting them with any queries they may have
Support our customer care teams by answering queries and taking ownership of customer queries
Achieve all personal KPIs linked to delivering exceptional service experience to Dyson’s owners; focusing on achieving efficiency; effectiveness and quality metrics
Follow all Dyson’s processes and policies to support the drive to create a single view of our owner interactions

About you
Exceptional written and verbal skills and attention to detail at all times
Adept at getting to the core of a customer’s question and guiding them to a solution
Able to adapt style according to the customer
Someone who enjoys and is able actively engage with our owners
A willingness to learn, to challenge themselves to improve and a desire to engage with our owners
Someone who demonstrates drive and is committed to their personal development
Someone who can work quickly, accurately and self-manage
Ability to navigate multiple systems efficiently and effectively
Ability to find solutions to problems

27 days holiday plus eight statutory bank holidays
Pension scheme
Performance related bonus
Private medical insurance
Life assurance
Sport centre
Free on-site parking
Subsidised café and restaurants
Discounts on Dyson machines

Employment Type Permanent

Advertiser Type Agency