Sales Administrator

Not Specified

We are looking for a Sales Administrator to work in our busy I&C (Industrial & Commercial) Division. The successful applicant should be able to work to a fast pace and fixed deadlines, demonstrating experience of customer call handling and previous experience in a busy transactional environment.

The Sales Administrator role provides an opportunity to use a range of relevant skills. The main function of the role is to support our customer onboarding process and Sales inbox, liaising with all appropriate areas of the business. We are looking for candidates who enjoy administrative responsibilities and who have strong communication and listening skills.

Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market.

Our Sales Administrator salaries range from £18500.00 to £21000.00 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working.

We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

Key Responsibilities

  • Support the Onboarding cycle, from processing contracts to setting up accounts.
  • Maintain Broker Commission and liaise with Operational finance for payment.
  • Maintain the management of all procurement portals, ensuring the log-in information is up to date and accurate.
  • Monitor the Sales inbox for all quote and bid enquiries and correspondence.
  • Process Vendor Forms and respond to queries in line with company policies.
  • Confirm and obtain data with customers by phone or email in order to provide accurate quotes, building rapport and delivering an excellent service.
  • Update and maintain sales and onboarding records; preparation of sales reports.
  • Co-ordinate all bid opportunities, ensuing all tender documentation and deadlines are logged and met.
  • Maintain the management of all procurement and framework portals, ensuring the log-in information is updated and accurate.
  • Support the Sales and Onboarding teams with administrative tasks as required.
  • Work closely with colleagues to contribute objectives and targets for the Collections process, acquiring and sharing knowledge and skills as part of your daily tasks
  • Assist and collaborate with ALL other area of the business when required

Key Skills & Experience:

  • Previous experience within a busy transactional environment such as utilities, finance or customer services is preferred.
  • Ability to communicate confidently and clearly, whether written or verbal
  • Experience of handling customer calls, and to deliver an excellent customer service.
  • A self-motivated and enthusiastic individual who enjoys teamwork and problem-solving.
  • Keen attention to detail with strong organisational and time management skills.
  • The ability to work on your own initiative under pressure and meet individual and team deadlines.
  • Strong IT skills, particularly in Microsoft office.
  • To be approachable and knowledgeable when communicating with colleagues and customers
  • Exceptional organisational skills with the ability to prioritise workload
  • Flourish in a high pressure, challenging and fast paced environment
  • Work independently, but also demonstrate excellent team working skills

About the Company

Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

We offer a “hybrid” model utilising a combination of working from our offices in Blairgowrie, and remotely (i.e. working from home) based on business requirements.

Employment Type Permanent

Advertiser Type Agency