Sales & Marketing

Senior Employee Services Relationship Manager

Not Specified

About us

Dyson is growing fast and our ambition is huge – more categories, more locations and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. Our People team are responsible for activating our unique philosophy and values to deliver a truly Dyson people experience. It’s essential that we attract and hire the best talent, and retain them to build a solid foundation for our future growth.

About the role

This role can be based out of our Bristol office or Malmesbury campus, with travel required between the two.

As our Employee Services Relationship Manager, you will be a key member of the Strategy and Transformation team, reporting into the People Strategy and Transformation Director. Working closely with HR professionals across Dyson’s locations, you will ensure that a quality end-to-end service is delivered to our employees. You will represent the needs of the business and local HR teams ensuring that the service delivered effectively balances the global requirements of the People Function alongside local operational requirements.

Employee Services is part of our newly established global business services function, which is based across hubs in Poland, Chicago and India. Within your role, you will act as the primary day-to-day interface between the People Function and Employee Services, playing a key role in managing the performance of the Employee Services team through the agreed Service Level Agreements. You will ensure appropriate adherence to and improvement of these measures, as well as resolving any service delivery issues which occur. In addition, you will participate in the delivery of any HR transformation projects that refine and embed the partnership with Dyson Business Services, and you may be involved in various service-delivery or project-related activities as required.

Initially, you will be tasked with stabilising the activities that have transitioned from local HR to Employee Services. You will participate in solution design activities, as required, ensuring the programme meets its objectives and creates a cohesive end-to-end approach. Additionally, you will be responsible for identifying any associated change impacts, risks and issues, as well as mitigating actions and change interventions.

You will understand, monitor and influence the service delivery, identifying and delivering activities that improve the end-user experience. You will be responsible for monitoring and driving service performance of the Employee Services team, assisting in the facilitation of regular governance reviews, ensuring timely escalation of any issues arising, and supporting in resolution management.

You will apply leading practice end-to-end process expertise in order to support the design and implementation of new and re-engineered processes within the HR operating model, and work with the Employee Services leadership team to identify improvement opportunities and drive a continuous improvement agenda.

About you
An experienced shared services and HR professional, specifically on HR Operations activities
Comfortable collaborating, communicating and influencing a broad and diverse range of stakeholders, at all levels within the business, including senior management
A continuous improvement mindset

27 days’ holiday (plus bank holidays)
Group bonus scheme and pension scheme
Private medical insurance, private dental insurance and life assurance
Employee assistance programme, on-site GP
Discounts on Dyson products, retail discounts
Free lunches and hot drinks on campus, free on-site gym, free hair salon

Employment Type Permanent

Advertiser Type Agency