Call Centre / Customer Service

Senior Operations Manager

Not Specified

Senior Operations Manager Swansea

Student Roost are a provider of 24,000 student beds, across 20 university towns, spread across the UK. Their residents are at the heart of our business, and they want to be in tune with their needs and demands, to enable them to thrive, whilst at university.

They are big on their people too, providing welcoming work environments, interesting roles and a raft of opportunities. They are putting major efforts into building a brand and an organisation that people want to work for, and they are excited about continuing their already great work in the coming months.


St David’s is Student Roost’s first property in Swansea, located in the centre of town. It has been recently refurbished, boasting new common areas, making it an appealing choice for students, and is in an excellent location for both Swansea University and UWTSD. This site is ideal for someone with strong sales and relationship building skills.

Our Senior Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation.

The Senior Operations Manager leads a team of Operations Managers and Assistants in the day to day running of the properties, leading the team to deliver an exceptional service; ensuring that our student experience is first class. You will lead the lead the site teams to ensure we fill our properties all year round, with customers who want to stay year after year, creating a vibrant community.

Person Specification

The successful candidate will possess a track record in leading operations across a comparable environment, ideally in student accommodation, hospitality or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.

To Apply

For a confidential discussion and/or full job details please contact our advisors Charlotte Turedi and/or Hannah Searle of The Management Recruitment Group.

Application is via CV and covering letter

Employment Type Permanent

Advertiser Type Agency