Call Centre / Customer Service

Service Supervisor

Not Specified

Service Supervisor

19.00 – 07.00 4 on 4 off rota

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

We are currently looking for a Service supervisor to join our team at a large distribution centre in Castle Donington. You will be running a team for 3 including you.

Service Supervisor benefits:

28 Days holiday inclusive of bank holidays
Bespoke training and development
Discounts available from HAPI app, from high street shops to holidays and cinemas

What would we like from our Service Supervisor?

Have experience in a supervisory or Team Leader role ideally in contract catering or hospitality.
Use your entrepreneurial skills to create a thriving and successful working environment
Possess excellent supervisory and communication skills
Good delegation and influencing skills
Able to demonstrate your analytical approach to problem solving
Have the ability to display a real passion for food and customer service

Service Supervisor requirements:

Take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints.
Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
Work with the manager to monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.
Hold team meetings on a regular basis to communicate targets, standards required and company and client information.
Ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded.
Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained

We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you’re from. Where individuality is a strength and you can be proud to be you. Find out more about us at

Ready to join us? Apply today!

Employment Type Permanent

Advertiser Type Agency