Call Centre / Customer Service

Service Supervisor

Not Specified

Service Supervisor

5 on 3 off – 7 hour day shifts – 7am till 2pm, 8am till 3pm and 9am till 4pm

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Our client is one of the largest online retailers in the world and has multiple sites across the UK. You will be based on a site that operates 24 hours a day and could feed anywhere up to 1500 people in a day. Our associate customers are very hardworking and have great appetites, they love hearty British foods, spicy curries and being from all over the world, their own regional specialties.

Service Supervisor benefits:

28 Days holiday inclusive of bank holidays
Free Meal on Shift
Bespoke training and development
Discounts available from HAPI app, from high street shops to holidays and cinemas

What would we like from our Service Supervisor?

Have experience in a supervisory or Team Leader role ideally in contract catering or hospitality.
Use your entrepreneurial skills to create a thriving and successful working environment
Possess excellent supervisory and communication skills
Good delegation and influencing skills
Able to demonstrate your analytical approach to problem solving
Have the ability to display a real passion for food and customer service

Service Supervisor requirements:

Take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints.
Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
Work with the manager to monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.
Hold team meetings on a regular basis to communicate targets, standards required and company and client information.
Ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded.
Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained

We are committed to creating an inclusive working environment. To be who you are without judgement, no matter who you are or where you’re from. Where individuality is a strength and you can be proud to be you. Find out more about us at

Ready to join us? Apply today!

Employment Type Permanent

Advertiser Type Agency